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MGMT 4365. Service Operations Management. 3 Hours.

Students address issues pertaining to the operations function within service organizations competing in a global environment. The relationship of operations to other organizational functions are investigated. Topics may include understanding services, new service development, service quality, process improvement, location decisions, capacity planning, waiting lines, forecasting, inventory management, and service supply relationships.
Prerequisite: BANA 3363 and MGMT 3310.